This Refund Policy explains how refunds are handled for purchases made through Jserv Services Ltd. Payments for our Software-as-a-Service (SaaS) offerings are processed by Paddle.com, which acts as the merchant of record.
By purchasing or subscribing to our Services, you agree to this Refund Policy in addition to our Terms of Service and Privacy Policy.
Merchant of Record
All payments, billing, tax calculation, invoicing, and refunds are processed by Paddle.com. Paddle is responsible for handling payment transactions and issuing refunds on our behalf, in accordance with its own policies and applicable consumer protection laws.
Refunds, where applicable, will be issued to the original payment method used at checkout.
Subscription Services
Free Trials
If a free trial is offered, you will not be charged until the trial period ends. You may cancel at any time before the end of the trial to avoid being charged.
Paid Subscriptions
Unless otherwise required by law:
- Subscription fees are billed in advance on a recurring basis (monthly or annually).
- Subscription fees are non-refundable once a billing period has started.
- Cancelling your subscription will stop future charges but does not entitle you to a refund for the current billing period.
Refund Eligibility
Refunds may be issued in the following circumstances:
- Where required under applicable consumer protection laws
- Where a billing error has occurred
- At our discretion, in exceptional circumstances
We do not provide refunds for:
- Partial use of a subscription period
- Unused accounts
- Inability to operate the software in your computing environment.
- Inability to use the software due to an operator error.
- Downgrades or plan changes during an active billing period
EU & UK Consumer Rights
If you are a consumer located in the United Kingdom or European Union, you may have a statutory right to cancel certain digital purchases within 14 days of purchase.
Our Services are provided with immediate access upon purchase. Whether a refund is available during this period depends on the circumstances of the purchase and applicable consumer protection laws.
Nothing in this policy is intended to limit or exclude your statutory consumer rights where they apply.
How to Request a Refund
Please contact us at:
support@remote-tools.co.uk
Providing details of the subscription.
Chargebacks and Disputes
If you initiate a chargeback without first contacting Paddle or Jserv Services Ltd, this may delay resolution and could result in suspension or termination of your account.
We encourage customers to contact us first so we can help resolve any issues quickly.
Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be effective when posted with an updated effective date.