These Terms of Service (“Terms”) are an agreement between you (“you” or “User”) and Jserv Services Ltd., registration number 16988235, or its affiliates (“Jserv Services,” “we,” “us,” or “our”). These Terms explain the rules for using remote-tools.co.uk (the “Site”), our software (the “Software”), cloud dependencies (the “Cloud Dependencies”), and any other products or services we make available through the Site, Software, or Cloud Dependencies (together, the “Services”).
By accessing or using the Services, you agree to these Terms. “Use” means accessing, installing, downloading, copying, or otherwise using the Software as described in its documentation. If you do not agree to these Terms, please do not use the Services. The version of the Terms in effect at the time you use the Services will apply. The most current version will always be available on the Site. Your use of the Services is also subject to our Privacy Policy, which is available on the Site and forms part of these Terms. You also agree to follow any additional rules, policies, or guidelines we may publish from time to time in connection with the Services.
We may update these Terms or change the Services from time to time. This may include changes to features, functionality, subscription plans, pricing, or availability, for business, legal, or technical reasons. Where required by law, we will notify you in advance of material changes. By continuing to use the Services after changes take effect, you agree to the updated Terms or Services.
Jserv Services Ltd is owned and operated from the United Kingdom: registered address at 71-75 Shelton Street, London WC2H 9JQ.
If you have any queries, please reach out to us via email at support@remote-tools.co.uk.
Remote Tools is a trading name of Jserv Services Ltd.
THESE TERMS ARE A LEGALLY BINDING AGREEMENT. IF YOU DO NOT UNDERSTAND OR AGREE TO THESE TERMS OR THE PRIVACY POLICY REFERENCED HERE, YOU MUST STOP USING THE SITE IMMEDIATELY AND MAY NOT ACCESS OR USE THE SERVICES OR SOFTWARE. BY ACCESSING OR USING THE SITE, SERVICES, OR SOFTWARE, YOU CONFIRM THAT YOU ARE LEGALLY ABLE TO ENTER INTO THIS AGREEMENT. THIS MEANS THAT YOU ARE AT LEAST 18 YEARS OLD, OR, IF YOU ARE BETWEEN 13 AND 17 YEARS OLD, THAT YOU ARE USING THE SITE, SERVICES, OR SOFTWARE WITH THE CONSENT OF YOUR PARENT OR LEGAL GUARDIAN. YOU ALSO CONFIRM THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS AND THE PRIVACY POLICY.
Software
- Ownership
The Software and all intellectual property rights in it are owned by Jserv Services. Except for the rights explicitly granted to you under these Terms, we retain all rights, title, and interest in and to the Software.
- Licence
Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable license to use the Software for your personal or internal business purposes. You may only use the Software as described in the documentation and any accompanying instructions.
- Restrictions
You may not:
- Copy, modify, distribute, or create derivative works of the Software, except as expressly permitted.
- Reverse engineer, decompile, or attempt to extract the source code of the Software.
- Rent, lease, sublicense, or share the Software with others.
- Updates and Upgrades
We may provide updates, upgrades, or patches for the Software. It will be your responsibility to install these updates. Use of updates is subject to these Terms.
- Termination of Software License
Your license to use the Software ends immediately if you violate these Terms or upon termination of your subscription. You must delete or uninstall all copies of the Software in your possession.
Licences
Jserv Services, as the licensor, grants you, as the licensee, a non-exclusive right to use the Software in accordance with these Terms. The Software is protected by copyright laws, international copyright treaties, and other applicable intellectual property laws and treaties. All rights not expressly granted to you are reserved by Jserv Services. Jserv Services retains ownership of all copyrights in and to the Software.
Subscription Terms
- Subscription Plans & Billing
- Access to the Software requires a paid subscription. Pricing, billing cycles, and payment methods are described in subscriptions sections on the Site and are emailed to you when making a payment.
- You authorize us to charge your chosen payment method for all subscription fees.
- Automatic Renewal
- Unless you cancel, your subscription will automatically renew at the end of each billing period.
- Renewal fees will be charged at the then-current rate.
- Cancellation & Refunds
- You may cancel your subscription at any time through your account settings.
- Paid fees are non-refundable unless otherwise required by law or stated in promotional terms.
- Suspension or Termination
- We may suspend or terminate your access if you violate these Terms or fail to pay subscription fees.
- Upon termination, your right to access the Cloud Dependencies ends immediately, and you must stop using and remove all access to the Cloud Dependencies immediately.
- Changes to Subscription
- We may change subscription plans, pricing, or features at any time.
- Where required by law, we will provide prior notice of material changes. Continued use after such changes constitutes acceptance.
Permitted Uses and Restrictions
You agree to use the Services, including the Site, Software, and Cloud Dependencies, only for your personal or internal business purposes and in accordance with these Terms and any applicable documentation.
Restrictions
You agree not to:
- Copy, modify, adapt, translate, create derivative works from, or distribute any part of the Services;
- Rent, lease, loan, sell, assign, sublicense, or otherwise transfer the Services;
- Reverse engineer, decompile, disassemble, or attempt to access the source code of the Software or Cloud Dependencies, except where expressly permitted by law;
- Use the Services in any way that violates applicable laws, regulations, or third-party rights;
- Interfere with, disrupt, or attempt to gain unauthorized access to the Services, servers, networks, or systems connected to the Services;
- Use the Services to store, transmit, or share malicious, infringing, or illegal content;
- Circumvent any security or technological measures used to protect the Services or third-party content.
- We hold no responsibility for the results of using Software acquired illegally or through an unauthorized distributor.
Account Security and Access credentials
You are solely responsible for keeping your login credentials—such as usernames, passwords, and any access codes—secure and confidential. You are fully responsible for all activity that occurs under your account, whether you authorized it or not.
Do not share your credentials with anyone, and take steps to keep them safe. Jserv Services is not responsible for any loss of access if you forget your login information, or for any problems or damages resulting from unauthorized use of your account.
Termination
These Terms remain in effect until terminated. We may terminate your rights to use the Services under these Terms automatically and without notice if you fail to comply with any provision of these Terms or fail to pay any fees associated with your use of the Software.
When your rights under these Terms end, you must stop using the Software, delete/uninstall all copies of it, and stop accessing the Cloud Dependencies.
If you breach these Terms, we may terminate your right to make use of the Services. We will notify you of the fact we are terminating and the reasons for it, and you will not be entitled to a refund.
Indemnification
You agree to indemnify and hold harmless Jserv Services, our affiliates, and our and their officers, directors, licensors, partners, licensees, consultants, contractors, agents, employees, and third-party service providers (collectively, the “Indemnitees”) from any claims, liabilities, costs, or expenses, ncluding reasonable legal fees (collectively, “Claims”), that arise from or relate to:
- Your use of the Services,
- Any information or content you provide, or
- Your breach of these Terms.
You are responsible for defending any Claim against an Indemnitee, although each Indemnitee may participate in the defense with its own counsel at its expense. You may not agree to any settlement that imposes obligations or liability on an Indemnitee without our prior written consent.
Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, JSERV SERVICES DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: MERCHANTABILITY OR FITNESS FOR PURPOSE: ANY WARRANTY THAT THE SITE, SOFTWARE, CLOUD DEPENDENCIES, OR THEIR CONTENT (INCLUDING INFORMATION, DATA, OR PRODUCTS) ARE MERCHANTABLE, FIT FOR A PARTICULAR PURPOSE, OR WILL MEET YOUR NEEDS. COURSE OF DEALING: ANY WARRANTIES THAT MAY ARISE THROUGH PRIOR DEALINGS, USAGE, OR INDUSTRY PRACTICE. UNINTERRUPTED OR ERROR-FREE USE: ANY WARRANTY THAT YOUR ACCESS TO OR USE OF THE SITE, APPS, OR THEIR CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. THE SITE, SOFTWARE, CLOUD DEPENDENCIES, AND ALL CONTENT OR COMPONENTS THEREOF ARE PROVIDED “AS IS”, AND YOUR USE OF THE SITE, SOFTWARE, CLOUD DEPENDENCIES IS AT YOUR OWN RISK.
Limitation of Liability
TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, IN NO EVENT SHALL JSERV SERVICES, OR ANY OF ITS AFFILIATES, BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR PERSONAL INJURY, OR FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER. THIS INCLUDES, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR INFORMATION, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SOFTWARE, SERVICES, OR ANY THIRD-PARTY SOFTWARE OR APPLICATIONS USED IN CONJUNCTION WITH THE SOFTWARE, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE), AND EVEN IF JSERV SERVICES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. REGARDLESS, IN NO EVENT SHALL JSERV SERVICES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED FIFTY POUNDS (£50.00). THE FOREGOING LIMITATIONS SHALL APPLY EVEN IF ANY REMEDY PROVIDED HEREIN FAILS OF ITS ESSENTIAL PURPOSE.
Intellectual Property
All Services, including the Site, Software, Cloud Dependencies, and all content therein, are the intellectual property of Jserv Services and its licensors. This includes copyrights, trademarks, patents, trade secrets, and other proprietary rights (collectively, “Intellectual Property Rights”).
We grant you a limited, non-exclusive, non-transferable license to access and use the Services for your personal or business purposes only. Except as expressly provided in these Terms, you do not acquire any ownership or rights in the Services or any of the content therein.
You agree not to:
- Copy, reproduce, modify, adapt, translate, create derivative works from, or distribute any part of the Services;
- Rent, lease, loan, sell, assign, sublicense, or otherwise transfer the Services;
- Reverse engineer, decompile, or attempt to access the source code of the Software or Cloud Dependencies, except where expressly permitted by law;
- Take any action that infringes, misappropriates, or violates our Intellectual Property Rights.
Unauthorized use of the Services or the content may violate these Terms and applicable laws, including copyright, trademark, and other intellectual property laws.
Governing Law
These Terms and your use of the Services are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law rules.
You agree that any dispute, claim, or controversy arising out of or in connection with these Terms or the Services will be subject to the exclusive jurisdiction of the courts of England and Wales, and you consent to the personal jurisdiction of such courts.